Corporate vacancy

Zurich Insurance Group (Hong Kong) is part of the Zurich Financial Services Group, the world's largest Swiss insurance-based financial services provider backed by over 135 years of experience. As a Fortune Global 150 company serving customers in more than 170 countries, we aspire to become the leading global insurance group in the business markets. In Hong Kong, we are ranked a top 10 insurer offer a full range of life and general insurance solutions for individuals as well as corporate clients. We are looking for high caliber candidates to fill the following vacancies:

Business Development Manager – Consumer Market

(Ref No.: BDM/CON_7609/JDB)

Job responsibilities:

• To serve business partners, customers and prospects in consumer segment for developing personal line business for all business channels such as through marketing planning, implementation, partnership maintenance, sales & operation support, customer management and to achieve financial targets
• To improve partner relationship and the responsible channel profits along with corporate strategies
• To supervise and monitor the department for all operations related to customers and partners
• To assist in managing customers and database marketing
• To manage the personal line business sales and development in other business channels

Job requirements:

• Degree holder in marketing or business related discipline
• Holder of professional qualification such as ACII or ANZIIF is an advantage
• Possess at least 6 years´ sales and marketing experience in general insurance
• Technical insurance knowledge particularly in general insurance
• Basic financial knowledge in insurance portfolio
• Campaign management particularly in database marketing and telemarketing programming
• Good interpersonal and communication skills
• Excellent command of spoken and written Chinese and English

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Technical Assistant

(Ref No.: TSA/LTS_7509/JDB)

Job responsibilities:

• To perform Technical calculation and checking according to service standard
• To handle Technical team related issues and inquiries
• To prepare daily Unit Link fund prices report
• To prepare Unit Link daily settlement requisition
• To handle daily checking of Unit Link reports
• To carry out ad hoc UAT for system error / enhancement / development
• To provide assistance and support to the Technical team
• To ensure reference to and understanding of the latest product and workflow document
• To prepare and check claims worksheet with updated interest rate
• To prepare monthly statistics report for Technical services
• To identify and initiate system requests to improve workflow and procedure
• To facilitate and support daily Departmental administration and operations
• To handle special duties as assigned by the Department Head on Functional areas
• To assist in other ad hoc activities as required by Functional Teams

Job requirements:

• F. 7 or above with HKCEE grade C or above in Mathematics
• Possess 1 – 2 years´ relevant working experience
• Knowledge of life insurance is an advantage
• Good interpersonal and communication skills
• Good PC skills in Word and Excel
• Good command of spoken and written Chinese and English

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Senior Compliance Officer

(Ref No.: SCO/LC_5609/JDB)

Job reponsibilities:

• Produce and update guidelines to various functional managers on compliance issues based on group guidelines and regulatory requirement and follow up the implementation of the changed procedures to ensure timely compliance
• Review operational procedures, relevant compliance registers e.g. complaint registers, marketing material or program of intermediaries and produce reports
• Update laws and regulation database
• Conduct briefing and training to staff and intermediaries
• Track the implementation of agreed audit actions by management
• Conduct compliance review and investigation
• Prepare Group and local reporting

Job requirements:

• Degree holder in Law, Accounts, Insurance or related discipline
• At least 4 years' solid working experience in professional or commercial firm
• Holder of insurance professional qualification such as AAII, CII would be an advantage
• Good knowledge of local regulatory requirement related to insurance industry
• Good training and report writing skills
• Initiative, mature and able to work under pressure
• Proficient in spoken and written English and Chinese

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Audit Manager – Group Audit

(Ref No.: AM/GA_5709/JDB)

Job responsibilities:

Relationship Management:

• Cultivate relationships with the GI and/ or Life business as well as Functions
• Know the GI/ Life business and understand key factors and risks impacting the business
• Involve key partners in the execution of audits and the escalation of significant issues.

Strategic Corporate Change:

• Active audit and risk role in major business change projects
• Influence to ensure best practice followed and risks/issues appropriately identified, resolved or escalated

Audit Process Management:

• Manage audit scope and progress, focusing on high risk areas
• Ensure adherence to Global Audit Standards and local operating procedures manual
• Contribute to ongoing development of the audit function through programs such as Centers of Expertise and Global Themed Audits

People Management:

• Assist in the recruitment of new team members
• Manage staff work quality through timely feedback and coaching
• Provide inputs to development plans for team members

Audit Plan Management:

• Significant participation in the development of the annual and quarterly risk-based plan
• Recommend adjustments to plan to focus on key risks

Job requirements:

• Degree holder with 10 years General and/ or Life Industry experience, or a qualified accountant/ auditor with at least 6 years post qualification experience, preferably from Big 4 with insurance clients
• Internal audit experience in an insurance company would be an asset
• Detailed knowledge of audit standards/ practices, principles of internal controls, processes, assessment and design of compliance testing
• Good understanding of GI and/ or Life Industry, key markets, participants, innovation drivers, business issues, standards and guidelines, regulatory environment and developments
• Capable of developing and maintaining influential relationships with senior management
• Sound business judgment in assessing significance of issues and developing value added recommendations
• Good analytical skill, proven presentation and communication skills
• Good command of both oral and written English, with the ability to speak and write a second Asian language strongly desirable
• Travel within Asia Pacific region is required

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Senior Auditor – Group Audit

(Ref No.: SA/GA_6809/CT)

Job responsibilities:

• Assist the audit team in planning and determining the audit scope
• Develop good understanding of internal audit requirements from the regulators, Group Audit Standards and methodology and implement a risk-based audit plan
• Organise/ complete audit work, document and report audit results in line with Group Audit Standards with minimum supervision on smaller/less complex assignments
• Agree management actions and deliver the final audit report, with manager support for more technically challenging/ complex/ sensitive assignments
• Track the implementation of agreed audit actions by management
• Participate in relationship management meeting and make the valuable contribution to the group audit team
• Perform other duties as assigned

Job requirements:

• Degree holder with CPA professional qualification
• At least 4 years' external audit experience in sizable audit firm or internal audit experience in multinational companies
• IT audit/internal audit experience would be an asset
• Insurance industry exposures would be an advantage, but not essential
• Effective written and verbal communication skills in English and Mandarin
• High level of integrity and professionalism
• Good presentation, negotiation and people skills
• Overseas travel is required in the range of 30-40%

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Administration Assistant– Office Administration

(Ref No.: OFF/OA_7309/JDB)

Job responsibilities:

• Assist the supervisor in implementing activities in premises facilities service, office security, health and safety
• Arrange office repair and maintenance work, extension of air-conditioning supply, seating plan
• Handle telephone service such as relocation, repairing, patching and programming work and updating telephone list
• Monitor office cleaning service and assist in promoting health and safety issues
• Order and distribute of stationery, printing material and pantry supplies etc.
• Check invoices, issue payment and prepare reports for property service

Job requirements:

• F. 5 or above
• 2-3 years' relevant working experience in office administration
• Experience in purchasing and facilities management is essential
• Knowledge of telephone and security system is an advantage
• Good interpersonal, planning and organizing skills
• Good spoken and written English and Chinese
• Good PC skills: Word, Excel and Chinese typing

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Property/Casualty Underwriting Manager – Corporate & Commercial

(Ref No.: PCUWM/CC_5509/JDB)

Job responsibilities:

• Monitor business performance by evaluating profitability, submission numbers, visit frequencies, quote and bound ratios further to take respective corrective actions at a timely manner
• Initiate and explore new business development opportunities/potential as well as maintain renewal retentions in order to meet premium targets
• Render efficient and quality customer services to brokers, direct clients and internal customers
• Conduct and ensure underwriting procedures are complied with company's authorization

Job requirements:

• Degree holder in insurance or business related discipline
• Holder of professional qualification in general insurance such as ACII or ANZIIF would be an advantage
• Minimum 8 years of working experiences in general insurance business among which at least 3 years focused on practical underwriting in property and/or casualty businesses and at least 2 years with management exposure
• Previous experiences in handling large commercial and corporate customers, brokers preferably from multi-national organizations
• Good planning, organizing, analytical and leadership skills coupled with effective communication and interpersonal skills
• Meticulous, supportive in personalities and able to work under multi-tasking environment
• Excellent spoken and written Chinese and English
• Candidates with less experiences will be considered as Assistant Manager

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Business Development Officer – Consumer Marketing

(Ref No.: BDO/CM_6909/JDB)

Job responsibilities:

• Assist in marketing planning, campaign executive and daily operation support to develop personal line business in the consumer market segment.
• Assist in achieving business targets of the assigned partners/accounts, including financial institutions, affinity, worksite, brand leverage, travel agents and personal direct, through managing the effectiveness of all sales channels and daily operations in marketing personal general insurance products
• Perform portfolio management and enhance business retention and penetration through planning and implementing retention, loyalty and cross-selling programmes
• Manage the execution of marketing campaigns and monitor sales performance and undertake any short-term/long-term measures to improve sales performance
• Co-ordinate various internal and external parties to roll out the campaign and manage the logistics of the roll-out and fulfillment
• Facilitate and support the daily operations of the sales channels

Job requirements:

• Degree holder in marketing
• At least 2 years´ marketing experience in general insurance
• Knowledge of personal line insurance products
• Strong sense of creativity in desktop publishing
• Good marketing sense and result oriented
• Good customer service, communication and interpersonal skills

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Business Development Representative – Outbound Telemarketing

(Ref No.: TM/TMOB_7109/JDB)

Job responsibilities:

• Promote and sell insurance products to customers over the phone
• Follow up with potential clients

Job requirements:

• F.5 standard or above
• Experience in selling general insurance products is an advantage such as Hospital Cash, Home or Personal Accident Insurance etc.
• Professional qualification with IIQE paper I & II is essential
• Fluency in Cantonese
• Good telephone manner and communication skills
• Clear expression in speaking is essential
• Result-oriented and self-motivated
• Shift duty is required

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Senior Actuarial Assistant – Life Actuarial

(Ref No.: SAA/LACT_6109/JDB)

Job responsibilities:

• Assist Actuarial Manager to conduct financial reporting on local statutory and MCEV and/or IFRS bases
• Assist in risk based capital and stochastic liability cash flow projection for replicating portfolio
• Assist in business planning, assets & liabilities matching, experience study, assumption setting
• Develop and maintain financial valuation system including stochastic modeling

Job requirements:

• University graduate in Actuarial Studies or other related discipline
• A good progress of examinations from a recognized actuarial institute
• 1-2 years of relevant experience in life insurance/consulting industry
• Knowledge in MCEV is highly preferable
• Proficient in MS Excel and MS Access
• Experience in Prophet or other Actuarial software is an advantage
• Strong analytical skills
• Good communications and interpersonal competencies
• Attention to details, able to work independently under pressure
• Excellent command of both spoken and written English
• Candidate with more experience will be considered as higher position

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Assistant Marketing Manager – Marketing

(Ref No.: AUM/MUC_1008/ZI)

Job responsibilities:

• Assist the manager to develop a robust customer marketing capability to retain and gain value from existing customers
• Act as project controller in planning and executing the literature management function and customer communications strategy
• Supervise and coach team members in the development and excution of an in-force marketing strategy.
• Implement above-the-line and below-the-line advertising and promotional activities such as print advertising, organizing seminars and product launches
• Manage advertising agency, production house and other related agencies and vendors, proactively finding efficiencies in all areas
• Develop and produce marketing materials such as sales literature, newsletter and supporting materials of promotion campaigns as well as ensure all materials are aligned with the company identity standard and regulatory compliance.

Job requirements:

• Degree in Marketing, Communications or related disciplines
• 5 years´ relevant experience in Marketing Communications and financial services industry
• Experience in editorial including copywriting & subediting, managing marketing and advertising campaigns
• Good communication, project management and analytical skills
• Excellent Chinese and English writing skills
• Proficiency in spoken English and Chinese in particular to translation/copywriting of marketing material

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Assistant Manager, Sales Development - Bancassurance

(Ref No.: AM/BC_7009/CT)

Job responsibilities:

• Provide sales support to business partners in analyzing business needs, business model for business partner
• Engage in sales appointments with customers for financial needs analysis, identifying customers' protection / investment gaps and propose appropriate product solutions, and close deals
• Prepare training materials and assist in training seminars to business partners
• Provide clinical session in different offices of business partners
• Build up & maintain good relationship with business partners
• Design & implement of localized promotions at distribution levels.
• Coach and develop team members

Job requirements:

• Degree holder in any discipline
• At least 5 years´ experience in insurance or banking industry
• Pass IIQE paper 1, 3 & 5 or HKSI paper 1, 7 & 8
• Excellent knowledge of investment and insurance products
• Good people management, analytical and problem solving skills
• Good presentation, communication and negotiation skills
• Excellent written and spoken communication skills in both Chinese and English
• Good PC skills in Word, Excel, PowerPoint and Chinese word processing

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(Job updated on 27 October, 2009)