Claims
Please contact your insurance consultant immediately when you need to make a claim or call our Customer Services Hotline on (852) 2535 3502 or email to life_claims.service@hk.zurich.com. To facilitate processing, please submit all required documents with the claim form.
| Death/Payor benefit claim | Download claim form (86KB) » Documents required: 1. Death certificate, 2. ID Card copy of the deceased, 3. ID Card copy of the beneficiary, 4. Authorization for obtaining medical report, 5. Policy document, 6. Letter of Administration if the policy has no designated beneficiary and there is no will left, or probate if there is a will left. |
|---|---|
| Lost policy declaration | Download lost policy declaration (47KB) » Applicable for total surrender of policy or death claim. |
| Accident insurance claim | Download claim form (333KB) » Documents required: Leave certificate and receipt issued by a doctor. |
| Whole life hospital cash claim | Download claim form (409KB) » |
| Critical illness/Lady Protector claim | Download claim form (87KB) » |
| Waiver of premium | Download application form (89KB) » |
| Request of policy loan/dividends withdrawal | Download policy loan form (42KB) » |
| Surrender - for both Living & Active Insurance Series | Download surrender form (90KB) » |
| New born baby bonus | Download application form (141KB) » |
