OneZurich customer portal

Welcome to OneZurich customer portal, your all-in-one integrated platform designed exclusively for individual customers to enjoy personalized insurance services.

Create an account

_{Not yet registered? Get started with our customer portal in just 3 simple steps to enjoy our customized service!}

Log in to your account

_{Log in and enjoy quick access to all things Zurich now.}

_{^{*For corporate customers and Zurich International Online users, please click here to access your portal.}}

How can OneZurich help you?

Summary of your Zurich policies

Check your individual general insurance and life policies in one go.

Illustration of a folder with a person on it.

Update personal information easily

Update contact information online, without the hassle of physical forms.

Overview of your claim history and status

Review your claim history in the past three years, check claim status and upload supplementary documents.

Change your trip details

Make changes to the itinerary of your insured trip, including travel dates and destinations, to suit your needs.

Keep track of your wealth

Stay on top of your investment performance and change premium allocation of your life policy.

Get in touch with us

Get in touch with us through our enquiry form. Or leave us a comment and let us know how we can improve your experience.

Your insurance needs, all in one place

Our customer portal is designed to make managing your insurance needs quick and easy. Explore our different features below with step-by-step instructions.

Policy details

_{Get a comprehensive overview of your policy details, including coverage, premium, period, and more.}

_{Policy details overview >}
_{Download e-documents >}

Profile management

_{Everything you need to know about managing your account, password, user ID, and more.}

_{Register an account >}
_{Change or forget user ID/ password >}

Payment and premium renewal

_{Learn how to make payments online and renew your policies in just a few simple steps.}

_{Premium renewal >

Update payment method >

Purchase selected plans online >}

e-Claims

_{Learn how to easily submit and track your insurance claims online.}

^{_{*For life insurance claim, please click here.}}

_{Submit claims online >}
_{View claim status and record >}
_{Other claims enquiries >}

Fund Management

_{Monitor your portfolio’s performance, track transaction records, switch your investment choices, allocate your future premium all in one place.}

_{View investment portfolio >}
_{Track fund transaction records >}
_{Fund switching >}
_{Change future investment >}

Risk profile questionnaire

_{Check your current risk appetite and update Risk profile questionnaire instantly.}

^{Submit Risk profile questionnaire >

View Risk profile questionnaire records >}

Make policy changes

_{Make adjustments to your policies, such as changing trip details for your travel plans and updating contact details.}

_{Change trip details for travel insurance >}
_{Change residential address and contact information >}

Frequently asked questions

1. What kind of devices does the OneZurich customer eServices portal support?

The recommended devices are PC (Google Chrome or Microsoft Edge) and mobile (iOS or Android).
2. During registration, why the portal shows the message “We are unable to create an account for you at this moment."?
OneZurich supports individual policyholders for several products at this moment. Under the following scenarios, you may not be able to create an account:

You are a policyholder of a joint-owned policy or a Fire Mortgage scheme.

You do not hold any active policies and the other policies have been non-active for over one year.
3. I am unable to receive the SMS for getting the user ID or the hyperlink to reset password. What should I do?

You can re-attempt by choosing “email” as the method to receive the user ID and the hyperlink to reset password. If the problem persists, please contact us.
4. I am unable to find the policy I own. What should I do?

Generally, all inforce/active policies under your name will be shown under this portal. Non-inforce/non-active policies will still be shown for one year, counting from the effective date that the policy became non-inforce.

Please note that the portal only supports individual policyholders for several products at this moment. If you are a policyholder of a joint-owned policy or a Fire Mortgage scheme, those policies will not be shown in the portal for now.
5. I am unable to update my mobile number. What should I do?

Please ensure your current mobile number and the new one are both a Hong Kong number. If you wish to update the mobile number from/to a non-HK number, please contact us.

You can update your mobile number once a day on OneZurich. Try again the next working day if you have already submitted a request (including email/mobile/correspondence address) on the same day.