The recommended devices are PC (Google Chrome or Microsoft Edge) and mobile (iOS or Android).

OneZurich supports individual policyholders for several products at this moment. Under the following scenarios, you may not be able to create an account:

• You are a policyholder of a joint-owned policy or a Fire Mortgage scheme.
• You do not hold any active policies and the other policies have been non-active for over one year.

You can re-attempt by choosing “email” as the method to receive the user ID and the hyperlink to reset password. If the problem persists, please contact us.

Generally, all inforce/active policies under your name will be shown under this portal. Non-inforce/non-active policies will still be shown for one year, counting from the effective date that the policy became non-inforce.

Please note that the portal only supports individual policyholders for several products at this moment. If you are a policyholder of a joint-owned policy or a Fire Mortgage scheme, those policies will not be shown in the portal for now.

Please ensure your current mobile number and the new one are both a Hong Kong number. If you wish to update the mobile number from/to a non-HK number, please contact us.

You can update your mobile number up to five times per day on OneZurich. Try again the next working day if you have already submitted requests (including email/mobile/correspondence address) five times on the same day.