• Home
  • Log in
  • Home
  • Log in
  • Products
    • Life
    • Saving and Investment
    • Accident and Health
      • Personal accident
      • Critical illness
      • Hospitalization
      • Clinical & Dental
      • Health pass
    • Travel
      • Travel protection
      • GBA Travel protection
      • Overseas study
      • Working holiday
    • Motor
      • Private motor
      • Self-drive tour scheme
    • Home, property, and cyber
      • Home Protection (Self-occupied / tenant)
      • Home Protection (Leasing out)
      • Domestic helper
      • Cyber Protection
      • Drone Protection
  • Buy Online
  • Insurance tips
  • Customer services
    • Policy services
      • Useful information for life policies
    • Self-service via OneZurich customer portal
    • Payment
      • How to pay your life policy premium
      • Policy renewal
    • Our network
      • Medical
      • Garage
    • Latest price of investment choices
    • Frequently asked questions
  • Make a claim
  • About Zurich
  • Sustainability
  • Search
  • Contact us
  • SME
  • Corporate
Languages:Available languages:This content is available in the following languages:
  • EN
  • 中文
  • Home
  • Make a claim

Make a claim

We are here to provide you convenient claim services for different insurance products.

Whether you are a public sector customer or you have a personal insurance policy with us, you will find all the information you need to make a claim below.

life insurance

Life insurance

Applicable to policy (including life, critical illness, hospitalization, accident and others) with 7-digit policy number (e.g. 1234567)

travel insurance

Travel insurance

property insurance

Home, property, and personal cyber insurance

individuals_domestic helper

Domestic helper insurance

individuals_motor insurance

Motor insurance

individuals_third_party

Third party liability insurance

personal accident insurance

Personal accident insurance

individuals_medical

Medical insurance

Asian father, mother and daughter in aprons working in kitchen happily.

Critical Illness insurance

Applicable to general insurance

sme_cybercare

Other insurance

  • Contact us
  • Important Notice
  • Legal
  • Privacy Policy
Follow us
© 2025 Zurich Insurance (Hong Kong)
Zurich Assurance Ltd (a company incorporated in England and Wales with limited liability)
Zurich Insurance Company Ltd (a company incorporated in Switzerland with limited liability)
Zurich International Life Limited (a company incorporated in the Isle of Man with limited liability)
Zurich Life Insurance (Hong Kong) Limited (a company incorporated in Hong Kong with limited liability)