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  1. Home
  2. Make a claim

Make a claim

We are here to provide you convenient claim services for different insurance products.

Whether you are a public sector customer or you have a personal insurance policy with us, you will find all the information you need to make a claim below.

Life Insurance

Life insurance

Applicable to policy (including life, critical illness, hospitalization, accident and others) with 7-digit policy number (e.g. 1234567)

Travel Insurance

Travel insurance

Home Property Insurance

Home, property, and personal cyber insurance

Domestic Helper Insurance

Domestic helper insurance

Motor Insurance

Motor insurance

Third Party Liability Insurance

Third party liability insurance

Personal Accident Insurance

Personal accident insurance

Medical Insurance

Medical insurance

Asian father, mother and daughter in aprons working in kitchen happily.

Critical Illness insurance

Applicable to general insurance

Others Insurance

Other insurance

Buy online
  • Travel protection
  • Home protection (Self-occupied / tenant)
  • Domestic helper protection
  • Personal and family accident protection
  • Personal accident protection (Premium refundable)
  • Term life protection
  • Critical illness protection
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  • Self-service via OneZurich customer portal
  • Make a claim
  • Frequently asked questions
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© 2025 Zurich Insurance (Hong Kong)
Zurich Assurance Ltd (a company incorporated in England and Wales with limited liability)
Zurich Insurance Company Ltd (a company incorporated in Switzerland with limited liability)
Zurich International Life Limited (a company incorporated in the Isle of Man with limited liability)
Zurich Life Insurance (Hong Kong) Limited (a company incorporated in Hong Kong with limited liability)