Make a claim for life insurance

You are encouraged to submit your claim by e-form to prevent the spread of COVID-19.

Accident claim submission

You can submit new claim by e-form.

You can submit new claim by e-form.

Download and complete the claim form

Submit completed claim form with all required document(s) by post:

Life Claims Department, 26/F, One Island East, 18 Westlands Road, Island East, Hong Kong

To facilitate the claim processing, please submit all required documents with the claim forms.

Supplementary document(s) for existing claim

Please contact us if you have any enquiries.

9:00 a.m. – 5:30 p.m., Monday to Friday (except public holidays)

You will receive an acknowledgment SMS in two working days after registration.
Zurich claims handler may contact you or your contact person to collect the necessary document(s).

Please contact us by email when you need to make a claim or request claim forms.