Support to customers affected by the Wang Fuk Court fire in Tai Po

Zurich is deeply saddened by the tragic fire at Wang Fuk Court in Tai Po. We are committed to providing our customers with full support.

Customers’ safety and wellbeing are our top priority during this challenging time. If you or your loved ones have been affected, please take a moment to review the important support information below.

1. Safety first
   • Please strictly follow the instructions from emergency services. Your safety and that of your family matter most.
2. Temporary accommodation support
   • For homes affected by the fire, your Zurich Home Insurance covers your alternative accommodation and related expenses.
   • Please keep the receipts of your temporary housing (such as hotel) and meals, so we can support you in your claim.
   • If you have any questions or require additional support, please call our assistance hotline at 2903 9388. You may WhatsApp us by clicking here or scanning the QR code below. We are here to help.
     
     
3. Life insurance support
   • In the unfortunate event of injury or loss of a loved one, please call our assistance hotline at 2535 3502. You may WhatsApp us by clicking here or scanning the QR code above. We are here to help.
4. Make a claim
   • If your situation allows, you may submit your claim or request assistance through our e-form. This will enable us to prioritize your case, contact you promptly, and provide dedicated support throughout the entire process.

Zurich promises to support our customers at all times and to stand with you through this difficult period.